OrgChart Now Help Guide

Table of Contents

Admin User Impersonations

Audience

Audience: Administrators Edition: Team, Enterprise, & Premium

Overview

OrgChart admin can log in as other existing users in their account . This is a helpful way to troubleshoot issues in the account, as well as test security settings.

User Impersonation

  1. Select More > Account Settings, and then choose the Security option from the dropdown menu.

  2. Check the Enable Administrator User Impersonation checkbox under the General heading.

    1.png
  3. Select More > Sign Out.

  4. Select the Support Login option above the login menu on the OrgChart Now welcome page.

    2.png
  5. Enter your administrator email in the first box, followed by your password in the second box.

  6. Enter the email associated with the account you want to impersonate.

    3.png
  7. The administrator will now be logged in as the user. The access privileges will be restricted in accordance with the established security settings.