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OrgChart Help Guide

My Settings


The My Settings function allows each user to configure certain aspects of their user experience.


Admins can restrict users' access to the My Settings menu by unchecking the Show Username option in the users' assigned UI Profile.

Accessing My Settings

Click on the initialed circle (in the top-right corner of the screen) to access your personal settings.


My Settings

A user can customize their app experience in My Settings. The following menus are accessible from My Settings:


Click on the Preferences option to see the following panel:

App Preferences


See the language to be used in the OrgChart user interface. Available languages include English, French, Spanish and German.

Mouse Controls

Set the behavior of your mouse wheel:

  • Off – Mouse wheel ignored

  • Zoom – Mouse wheel zooms in/out

  • Enable Right-Click - Enable/disable right click. Right-click sometimes needs to be disabled when a chart is embedded in an intranet or other web application.

  • Scroll (Up/Down) – Mouse wheel scrolls vertically

  • Scroll (Left/Right) – Mouse wheel scrolls horizontally


Toggle measurements to display in SI (Metric) or English (Imperial). For example, you can control if page sizes are displayed in centimeters or inches.


Choose to explore the application in Light Mode or Dark Mode.

Multi-Factor Authentication

Click to enable Multi-Factor Authentication for the current user.

Light Mode

Select Light Mode to adjust your UI settings to display dark text on a light background.

Dark Mode

Select Dark Mode to adjust your UI settings to display light text on a dark background.

Email Notification Preferences

Check the checkbox associated with one of the following options:

  • Notify me about upcoming releases, new features, and announcements for OrgChart

  • Do not notify me about upcoming product updates, changes, and announcements


In order to successfully receive email notifications, ensure that the Email field is populated for your user within the Account Settings: Manage Users panel.

Notification Center

The Notification Center allows users to receive specific communication regarding their OrgChart account, upcoming server maintenance, and new versions.

Users with unread notifications will see a red indicator on the My Settings button.


Click on the Notification Center option to view your notifications. Click on a message in the Inbox to open it.



Important notifications may pop-up upon sign-in. If this occurs, you will need to click on the message in the Inbox, and then read it before you are able to close the panel.

Change Password

Click on the Change Password option to see the following panel:


Enter a new password that meets the specified password requirements, and then re-enter it in the Confirm New Password text box.

Click on Change Password, to update your OrgChart password.


The About panel contains useful information regarding the open Master Chart, the current user, the account, and other various diagnostic details.


Copy all sections of the About menu to the clipboard.


Copy a specific section of the About menu to the clipboard.

Chart Info

Chart Name:

Name of the current Master Chart.

Current View:

Name of the View that is applied to the Master Chart.

Filters Applied:

List of applied filters.

Master Page:

Master Page applied to the current Master Chart.

Levels Shown:

Number of levels of the organization showing on current subchart of the Master Chart..

Current Top Box:

Name and Title of the person at the top of the current subchart.

Box Count:

Total number of records in the Master Chart.


Box Count does not include placeholder boxes on Functional Charts, or auxiliary employee records.

Orphan Records:

Total number of orphan records. Orphan records cannot be included in an org chart due to a missing or invalid Supervisor ID.

Boxes Shown:

Total number of boxes displayed on the current Subchart.

Last Refreshed:

Date and time the chart was last synchronized with source data.

User Details

User Name:

User name of current user.

Email Address:

Email address of the current user.

Access Group:

Name of the Access Group to which the current user belongs.

Account Type:

Displays the Role of the current user.

Account Details


Unique identification code (assigned by OrgChart) associated with the current account.


The Edition of OrgChart the current account is running.

Box Limit:

Maximum number of employee records the Administrator can import into the current account (typically aligned with the total number of employees in the organization).


Exceeding the Box Limit may result in some refresh limitations. Contact to increase the Box Limit.

Expire Date:

Expiration date of the OrgChart subscription.

Application Info


Version of the software the current account is running.


Current user's internet browser.

Server Information:

Web address of the OrgChart server on which the current account is hosted.


Click on the Help option to access the following OrgChart resources:

  • Support - Launch the Support portal to log an issue or request assistance from the OrgChart Support Team.

  • Terms of Service - Launch the Terms of Service regarding your OrgChart subscription agreement.

  • Privacy Policy - Launch the OrgChart Privacy Policy.

  • Guide - Launch the OrgChart online Help Guide.


    If desired, you can log a ticket with our Support Team to use this option to launch your own personalized Help guide.

Sign Out

Click on this button to sign out of the application.